We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

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We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

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Key terms

It would be helpful to start by explaining some key terms used in this policy:

• We, us, our: RACHAEL LONG HEALING

• Our representative and data protection officer: Rachael Long

• EMAIL: rachael@orderfromchaos.net

• Personal information: Any information relating to an identified or identifiable individual

• Special category personal information: Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership

• Genetic and biometric data: Data concerning health, sex life or sexual orientation

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Personal information we collect about you

We may collect and use the following personal information about you:

• your name and contact information, including email address and telephone number

• information to enable us to check and verify your identity, e.g. your date of birth

• your gender information

• location data

• your billing information, transaction and payment card information

• your personal, or professional, interests

• your contact history, purchase history and saved items

• Information about how you use our website

• your responses to surveys, competitions and promotions

This personal information is required to provide products and/or services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and/or services to you.

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How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or

via our website.

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How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g:

• to comply with our legal and regulatory obligations;

• for the performance of our contract with you or to take steps at your request before entering into a contract;

• for our legitimate interests or those of a third party; or

• where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The below explains what we use (process) your personal information and our reasons for doing so:

• To provide services to you.

• Conducting checks to identify customers and verify their identity.

• To comply with our legal and regulatory obligations

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The below does not apply to special category personal information, which we will only process with your explicit consent.

• Updating [and enhancing] customer records.

• Ensuring safe working practices

• To comply with our legal and regulatory obligations. 

• Marketing our services to:

—existing and former customers; 

—third parties who have previously expressed an interest in our services;

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Promotional communications

We may use the personal information provided when you subscribe to this website to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.

We have a legitimate interest in processing your personal information for promotional purposes. We will always treat your personal information with the utmost respect and never sell or share it with other organisations.

You have the right to opt out of receiving promotional communications at any time by:

• contacting us at rachael@orderfromchaos.uk

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

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We do not share your personal information with anyone else.

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We will not share your personal information with any other third party.

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How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;

• to show that we treated you fairly;

• to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

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When it is no longer necessary to retain your personal information, we will delete or anonymise it.

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Your rights

You have the following rights, which you can exercise free of charge:

 

Access

The right to be provided with a copy of your personal information (the right of access)

Rectification

The right to require us to correct any mistakes in your personal information

To be forgotten

The right to require us to delete your personal information.

Data portability

The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object

The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

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If you would like to exercise any of those rights, please:

• email, call or write to us

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Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully.

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How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

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Changes to this privacy policy

This privacy notice was published on 15.01.2024 

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